MARYLAND DEPARTMENT OF TRANSPORTATION

Please select from one of the options above.

Food and Beverage Concessions include all food and beverage (both alcoholic and non-alcoholic) restaurants located at the BWI Marshall Airport.
Please check the attributes that apply:

Goes above and beyond to make every customer feel welcome and comfortableKnowledgeable of the menu and available itemsExtremely responsive to special needs or issuesVery professional and cordial during interactionsOther

Airlines include all national and international airlines operating at the BWI Marshall Airport.
Please check the attributes that apply:

Always makes every customer feel welcome and comfortablePuts forth great effort in accommodating the passengers’ needsRises to the occasion when a problem occursDemonstrates exemplary application and understanding of airline safety procedures and protocolsOther

Ground transportation includes all shuttle buses that provide transportation services around the airport campus and car rental facilities.
Please check the attributes that apply:

Provides an extremely smooth and safe trip to and from the terminalIs very professional and cordial during interactionsIs very knowledgeable about the parking lots, airport terminal, and surrounding areasIs extremely responsive to special needs or issuesOther

Security service includes TSA, MdTA Police, badging office, and homeland security.
Please check the attributes that apply:

Demonstrates top leadership qualitiesUpholds the highest standards for safetyPuts forth great effort treating ALL customers with dignity and respectDemonstrates deep understanding of airport safety protocolsOther

The Pathfinders are retired processionals who volunteer their time to aid BWI Marshall Airport passengers. Their service also includes working with the robots and managing the information desk throughout the airport.
Please check the attributes that apply:

Goes above and beyond to assist someone in needDemonstrates deep understanding and knowledge of the TerminalEngaged and shows passion for their job and responsibilitiesUses creativity and versatility to solve problemsOther

Support services includes businesses that provide custodial/cleaning services, wheelchair services, and our ambassadors. (USO, Lost & Found Offices, TSA Coordination Center, Dispatch Offices, Custodial Services, Building & Electrical Maintenance, Wheelchair Agents)
Please check the attributes that apply:

Shows great empathy and provides comfort in stressful situationsGoes above and beyond in maintaining a clean and safe environmentShows comprehensive knowledge of the terminalTakes initiatives to assist passengers with an issue from start to finish.Other

Retail includes concessions that sell goods and products to customers within the BWI Marshall Airport. (Goods / Products / Merchandise, Medical Services, Health & Wellness Services)
Please check the attributes that apply:

Always makes every customer feel welcome and comfortableHas strong knowledge of product sold and ability to explain to customers buying optionsEngaged and shows a passion for their job and responsibilitiesAnticipates the needs of the customer and tries to satisfy if not exceed their needsOther

The recipients in this category will be chosen based on the number of overall votes, number of attributes selected, and the additional information submitted by the nominator.

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